Acceptance of the service of 'My Hart Dog' constitutes acceptance of our policy and conditions of business. There will be no variation in the policy unless confirmed in writing. All services are subject to availability

Copyright statement - Photographs are not licensed for gain, commercial or public use or use in the public domain. All original photographs on this web site are copyright My Hart Dog ©2021- 2022


Harsh handling or force are not permitted during sessions. Please ensure your dog is wearing a normal flat collar and a normal dog lead. You may also use a harness if you wish. For puppies we recommend using a Y shaped harness.

ITEMS NOT PERMITTED: check or half check collars, prong/pinch collars, electronic collars, citronella collars, ultrasonic collars, any device which emits a noise intended for punishment or interruption in a harsh manner. Slip leads are permitted in dogs which are acclimatised and trained to walk with a loose lead. 
Any other device used to punish, cause fear or intimidation. Failure to comply with this section of the terms and conditions may result in cessation of service without a refund


“My Hart Dog” will without hesitation will report any dog/pet that is being mistreated, neglected or abused immediately to the appropriate authorities which can take necessary action. If a dog brings harm to another person/dog or damages property the owner is liable for the offence made.

Under the ‘Control of Dogs Order' (1992) all dogs must be wearing a suitable collar with the owner’s name and address inscribed either on a plate on the collar or on a tag attached to the collar. This is to be worn at all times in public places.

All dogs must be kept ON LEAD unless specifically instructed to do otherwise by the trainer. You are responsible for your dog’s behaviour at all times during sessions.



Other owners and dogs may not be comfortable to have your dog within their personal space so please ask permission before becoming too close to others. 


NOTE: When you are entering / leaving the class venue

  • Please ensure any doors or gates to the venue building are closed.

  • You MUST ALWAYS clear up after your dog and pop any poop into the bin highlighted at the start of the course, or please bag appropriately and dispose of at home.

  • In signing up for classes you are signing up to agree that your dog is dog-to-dog tolerant, unless highlighted in advance to My Hart Dog.

  • My Hart Dog Training reserves the right to ask you to leave at any time should the dog’s welfare be deemed to be compromised.



VACCINATIONS: All puppies and dogs are required to have had their first vaccinations for indoor classes, and second booster if the class is being held outside. We may require to see proof of vaccination at your first class. We do ask that your puppies worming schedule is up to date as recommended by your vet.

Should you choose not to vaccinate, a letter stating your dog’s blood titre levels must be presented on headed paper and signed by your veterinary surgeon. If you choose this route, My Hart Dog Training will not be held responsible for any illness your dog may contract whilst training with us.

ILLNESS: Please do NOT bring your puppy or dog along to classes in the case of illness. Contact us first if you are not sure.

BITCHES IN SEASON: Please do not attend if your female dog comes into season. We advise a MINIMUM of 21 days wait from start of season before recommencing group classes or one to ones sessions unless in your home/garden.


Please ensure you are wearing FLAT, ENCLOSED foot-wear, please do not wear high shoes or flip flops. Please treat all other owners with kindness and respect. Aggressive or in appropriate behaviour from the owner may result in a cancellation of service, with no refund.



Bookings are not confirmed without payment. ( unless by prior arrangement with "My Hart Dog")

Where a provisional booking has been offered, this must be paid for within 5 days to secure the booking. Provisional bookings cannot be held longer than 5 days without payment.

Payment can be made by cash BACS, credit/debit card.


Please give us as much notice as possible if you need to cancel or reschedule a booked session we will try and be as accommodating as possible.



Cancellation with more than 3 weeks’ notice to start date of class -100% refund.

Cancellations with less than 2 weeks’ notice to start date of class – refund or alternative class offered at our discretion. It can be annoying to lose places in classes that could have been filled when more notice is given!

Sessions are non-transferable, if you miss a class, we will send you homework but unfortunately, we cannot guarantee an alternative session.


Cancellation with less than 48 hours’ notice – no refund


Please help us by ensuring you are booking your sessions in a timely manner, as it becomes difficult managing dairies otherwise, and we really want you to get the most out of our courses. If your circumstances do change please inform us as soon as possible.